Cancellation & Refund Policy

All plans are billed in USD on a recurring basis — monthly or annually, whichever you choose at checkout. Prices are the same worldwide — there is no regional pricing and no conversion, so the amount shown is the amount charged. Payments are processed by Razorpay. We never see or store your card details.

Your subscription renews automatically at the end of each billing period until you cancel.

Your account holds a single active subscription at a time. When you move to a different plan, the new subscription replaces the previous one — the old plan is cancelled as part of the change. You will not be charged for two plans simultaneously.

If you attempt to subscribe to the plan you are already on, the request is declined rather than creating a second subscription.

Changing plan takes effect immediately, and the cost is prorated — you only pay for the part of the period you actually use on each plan.

On an upgrade, you are charged the difference for the remainder of the current period straight away. On a downgrade, the difference is refunded to your original payment method. Where the difference is too small to charge, the change is applied at the start of your next period instead and nothing moves.

Before you confirm any change we show you the amount and the date it applies, along with the credit for time you have already paid for, so the figure can be checked rather than taken on trust.

Changing plan does not restart your billing period or your monthly usage allowance.

Your AI draft usage carries across a plan change — it is counted per billing period, not per plan. Changing plan moves the ceiling, not the count.

• Upgrading: your allowance increases immediately and your existing usage is retained. If you had used 80 of 100 drafts, you keep that 80 against the larger allowance.
• Downgrading below your current usage: drafts you have already generated are unaffected and remain yours. You will not be able to generate new drafts until your allowance refills at the start of your next billing period. The billing page shows the exact date.
• Your allowance refills at the start of each billing period, aligned to the date you are charged.

Business locations are not deleted when you move to a plan with a smaller allowance. Any locations beyond the new limit are paused: their data and history are kept intact, but they stop syncing new reviews and stop generating replies while paused.

• Your earliest-connected locations stay active; the most recently added are paused first.
• Before you confirm a plan change, we show you exactly which locations will be paused, by name. Nothing is switched off without telling you first.
• Paused locations can be reactivated at any time from the billing page once your plan has room — for example after upgrading, or after pausing a different location.

You can cancel at any time from the billing page in your account. Cancellation stops future charges. Your account returns to the Free plan and your data is retained under the terms of our Privacy Policy.

You may also cancel by emailing support@beenulabs.com from the address registered to your account.

• New subscriptions: if you are not satisfied, contact us within 14 days of your first payment for a full refund of that payment.
• Renewals: renewal charges are generally not refundable, as the service remains available for the period paid for. If a renewal was clearly unintended, contact us and we will consider it in good faith.
• Billing errors: if you have been charged incorrectly — including being charged more than once for the same period — we will refund the incorrect amount in full. Report it to support@beenulabs.com and we will investigate promptly.
• Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer, typically 5–10 business days.

If a renewal payment fails, your subscription is marked past due and we will attempt to collect again. If payment cannot be collected, the subscription is cancelled and the account returns to the Free plan. Your data is not deleted as a result of a failed payment.

Billing questions: support@beenulabs.com. General support: support@beenulabs.com. Beenulabs.com, Thane Belapur Road, Navi Mumbai, India, 400701.