Help
Support
A real person answers these. Below is where to write, what to include so it can be dealt with in one reply, and the questions that come up most often.
Last updated
Getting in touch
Email support@beenulabs.com for anything about the product, and support@beenulabs.com for invoices, payments and refunds. The same small team builds BeenuLabs and answers both, so you are not being routed anywhere.
Three things make almost any problem answerable in one reply: which app or store account it concerns, roughly when it happened, and what you expected to see instead. Screenshots help and are never required.
Before you write
Two checks solve most reports on their own. The Connections page shows whether each store account is still authorised — credentials get revoked at Apple and Google for reasons that have nothing to do with us, and that page says so plainly. And reviews sync on a schedule, so something posted in the last hour may simply not have arrived yet.
Common questions
How do I get help?
Email support@beenulabs.com. Include the app or store account involved and roughly when the problem happened — that is usually enough to answer in one reply rather than three.
A review has not appeared. What should I check?
Reviews are pulled on a schedule rather than instantly, so a very recent one may not have synced yet. Check the store account is still connected on the Connections page — if a credential has been revoked at Apple or Google, that page will say so and prompt you to reconnect.
A reply failed to publish.
The usual cause is a credential that no longer has permission to reply, or a review the store no longer accepts replies on. The reply stays saved as a draft, so nothing is lost and you can retry after reconnecting.
How do I change or cancel my plan?
On the Billing page. Upgrades apply immediately with the unused part of the current plan credited; downgrades take effect at the end of the period you have already paid for, so you keep what you paid for until then. Cancelling stops the next renewal.
How do I delete my account and data?
Settings → Profile → Delete account. It removes the account, its reviews and drafts, and any stored store credentials, and cancels an active subscription first so you are not billed again. It cannot be undone.
Something looks wrong with my bill.
Write to support@beenulabs.com with the date and amount. Invoices are issued by the payment processor and emailed to you when each payment is taken.
Data, security and billing
How credentials are stored and who can see review data is on the security page. What is collected and why is on the privacy page, and refunds and cancellation are covered by the refunds policy.
Tell us how it is going
If you are signed in, a rating here reaches us directly. It takes one tap and you do not have to write anything — the number on its own is useful.
How is BeenuLabs working out?
A rating is enough — you do not have to write anything.
Doing this by hand does not scale
BeenuLabs reads every App Store and Google Play review as it arrives, works out what it means, and drafts a reply in your brand voice and the reviewer's own language. You approve it — or set a star threshold above which it publishes itself.
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